Services - Quorum

Our Capabilities

Our capabilities portfolio encompasses a wide diversity of skills that allows us to create solutions for our customers as a single cohesive package. Our portfolio of Infrastructure, Managed Services, Business Continuity, Collaboration, Enterprise Mobility, Security and Education and Enablement allow us to tackle any technology based business problem with ease.

We apply these capabilities and skills uniquely through the use of design thinking solution methodologies. As part of every solution we embed Education, Enablement and Change Management attributes to ensure that the solution is not only is fit for purpose but is also managed effectively into the business operations and culture of the organisation.

Service Delivery Framework: Underpinning our capabilities, solutions and managed services is our service delivery framework which is aligned to the ITL framework and principles. This framework ensures that our service delivery is to industry best practice across all elements of our operations.

Engagement Methodology: We value communication with our clients; and as such our engagement with them is reflected in our methodology. Our robust WADIMA engagement methodology consists of a gated step by step process involving Workshop, Assessment, Design, Implementation and Manage stages. This proven engagement framework ensures that each and every stage is controlled and intimately involves our clients from start to finish so as to provide the best possible landscape for solution success.

Workshop

We listen to where you are today and where you want to be.

Assessment

We validate your environment.

Design

We take information from the Workshop and Assessment to create a Design.

Implementation

We then implement the approved Design.

Manage

We then manage the solution over its lifecycle so it always delivers.

Adopt

We ensure optimal team productivity and value from your technology investment.

Cloud & Infrastructure

Adoption of Cloud allows organisations to be more efficient and scale as required without the traditional limitations of on-premises infrastructure. Whilst we are a cloud first organisation, we understand that not all organisations and applications are cloud ready and that the hybrid datacentre is very much the reality for many organisations.

We design, implement and manage Cloud and Infrastructure solutions aimed at delivering successful business outcomes, by aligning cloud infrastructure solutions to business strategies. Our focus is to enhance the performance and business impact of IT by helping them successfully migrate to Cloud. We uncomplicate and transform IT infrastructure to drive future business growth and innovation, leaving you to focus projects that matter to the business.

Solutions and Benefits

By working collaboratively with your team, our engineers and technicians deliver customised, end to end technology solutions, including:

Cloud Services

Leveraging years of experience and Microsoft’s Cloud Adoption Framework we help you create the business and technology strategies and associated designs necessary to ensure a scalable, secure and integrated Cloud environment is built and maintained. These designs are effectively the blueprints that define your cloud journey and are an essential component to the success of your transformation.

Azure Landing Zones

Azure Landing Zones provide organisations with core foundations in Microsoft Azure. These configurations and polices are built with automation to ensure a consistent Cloud environment. This is critical where Cloud resources may be spread across multiple geo-locations.

Cloud Migration

Leveraging industry leading tools, we seamlessly migrate on-premises or other cloud resources to Microsoft Azure with minimal downtime.

Cloud Backup & Disaster Recovery

With Microsoft Azure Site Recovery Services we provide both Backup and Disaster Recovery Services between Azure Regions and on-premises data centers including both virtual machines and physical servers.

Cloud Cost Management

Optimising Cloud running cost is critical to get more value out of the cloud investment and ensure financial governance. Utilising Azure Cost Management, we monitor and advise on reservations, right sizing and removing unused resources to ensure consistent, predictable investment.

Cloud and Data Centre Networking

We design and implement both Cloud and on-premises networking solutions including:

ExpressRoute and Hybrid Data Center Connectivity
SD-WAN
Firewall and Web Application Firewall
Enterprise WiFi
Load Balancing

Security and Compliance

Using Azure Security Center we are able to help secure both your Cloud and on-premises workloads ensuring we:

Apply regulatory compliance standards to Cloud resources
Continually assess the Cloud environment and provide recommendations and alignment to best practices.
Protect against threats in Azure Infrastructure as a Service, Azure Platform as a Service and on-premises workloads

IoT and OT Network Security

Leveraging Microsoft’s recent investment in CyberX we are able assist you with:

Gaining Visibility into OT and IoT devices already connected to networks
Manage the security on existing OT and IoT devices that traditionally have been difficult for IT departments to manage

Managed Services

For many organisations, outsourcing the daily running of their ICT infrastructure allows them to free up valuable resources, enabling them to focus on their core business functions.

At Quorum, we offer our clients an experienced team as a way to simplify, and to delegate time-consuming daily tasks, resulting in enhanced efficiencies, reduction in costs and an increase in productivity.

Solutions and Benefits

Quorum Managed Services can be delivered across on-premises infrastructure, cloud or a combination of both. We offer customised managed services that, proactively manage the ICT Infrastructure, and provide support and strategy to your business. All services are combined into solutions that include:

ICT Service Desk: We offer ICT Support Services through our client service desk team. This includes remote help desk support, on-site support, problem identification and resolution, knowledge base and client portal.
Network / Systems Administration: We offer 24/7 proactive network and application monitoring, ensuring the highest levels of systems availability across LAN/WAN devices.
Guaranteed Service Levels: We provide agreed response times together with systems, networks and application availability assurances.
Technology Consulting: We provide a dedicated Technology Account Manager to deliver a technology roadmap, quarterly scheduled performance review and strategic and budgetary planning.

Business Continuity

A solid business continuity plan is a critical area for businesses, both large and small, to get right. With the advancement of technologies including virtualisation, cost effective high speed network links and Disaster Recovery as a Service (DRaaS), effective business continuity solutions are no longer the sole domain of large corporates.

Solutions and Benefits

We help by offering solutions that provide robust business continuity and disaster recovery (BCDR), that protect your on-premises physical servers and virtual machines. We provide an automated replication and failover to Cloud services, or to a secondary on-premises datacentre, based on your company’s size, budget, legal or compliance requirements, and the amount of data stored by your organisation.

We customise a disaster recovery and business continuity solution, which includes:

Business impact and risk analysis: A business impact assessment (BIA) is an essential component of an organisation’s business continuance plan; it includes an exploratory component to reveal any vulnerabilities and a planning component to develop strategies for minimising risk.
Business continuity solution design and implementation: We provide a strategic approach in relation to solution design, combined with a smart selection and implementation of the optimal infrastructure, applications and services for each individual organisation. A particular focus is placed on meeting the required recovery time objectives (RTOs) and recovery point objectives (RPOs) in the most cost effective manner.
Orchestrated failover and fail-back functionality: Whether the business continuity solution spans private cloud, public cloud or a hybrid environment, it is crucial that the solution allows for simplified automation to meet RTOs, reduce costs associated with business continuity plans, and achieve low-risk and predictable results for recovery of your environment.
Regular real world disaster simulation testing: An essential part of any business continuity solution is regular testing. We provide solutions with unique capabilities to create, maintain, and non-disruptively test disaster recovery plans. The ability to automate the disaster recovery planning, maintenance, and testing process enables significant operational efficiencies.

Cyber Security

Enterprise Cyber Security

Together with our partners, we offer a unique service to help users access information and operate securely. We provide customers with a business-aligned security framework, cost-effective strategies, with clear and proactive security roadmaps for the future. We continually innovate our security services and monitoring technologies to provide our clients with intelligent ways to secure information and support business growth.

Identity as the new security boundary

This approach to security requires a vastly different mindset than perimeter defense methodology to security and privacy, where the answer was to build even higher castle walls and deeper moats.

It takes time and involvement to strengthen a company’s defenses against cyber security risks and targeted attacks such as spear-phishing, data exfiltration, compromised accounts, changed admin settings, spyware/bots and malicious code. By remaining reactive to these threats, attackers will force your hand.

Proactive Security Solutions

We have broad expertise to provide thought leadership capability and services to proactively architect, deploy and manage cloud, on-premise and hybrid environments required to increase cyber security posture.

Proactive Cyber Security planning (Roadmap development, Advisory Services, etc.)
Cyber Security technology enablement and configuration (Cyber security Project Services, Security Assessments, Compliance Assessments)
Incident reporting and management (Managed Security Services, Incident Management, etc.)
Risk mitigation, before it turns into a security breach (Security risk assessment, Vulnerability management, etc.)
Employee security training and awareness (Anti-phishing, Organisational change control, etc.)

Microsoft Security Assessment

Many business and IT leaders agree that technology is a disruptive force – enabling new business models, opening new sources of revenue, and shaping entire industry landscapes. However, one of the biggest challenges in digital transformation is ensuring security, privacy, and compliance. As people bring in devices, apps, and data into organisations, protecting company data requires rethinking.

With traditional IT boundaries disappearing and adversaries finding new targets to attack, organisations face the risk of significant financial loss, damage to customer satisfaction and market reputation – as has been made all too clear by recent high-profile breaches.

Integrated security solution overview that provides broad protection while using the intelligence that comes from Microsoft’s security-related signals and insights.
Discover and define security and compliance priorities as input into a strategic approach for using Microsoft solutions to achieve cybersecurity goals.
Gain visibility into threats to cloud environments, across email, identity, and data in order to understand, prioritize and mitigate potential vectors of cyberattacks against the organization or regulatory risks.

Cyber Security specific technology

Just as business seek outside expertise for complex matters, we are experts in Cyber Security and data privacy.

Managed Azure Sentinel (Cloud native SIEM, 3^rd party security data ingestion)
Defender Advanced Threat Protection (Cross-platform antimalware and EDR capability)
Microsoft Threat Protection (M365 ATP, Azure ATP, etc.)
Advanced Identity Protection (MFA, Identity Risk, etc.)
Information Protection (Sensitivity Labels, Information Classification, DLP, etc.)

Zero Trust Security Architecture

While every organization is different and each journey will be unique, a Zero Trust security model is most effective when integrated across the entire digital estate, most organisations will need to take a phased approach that targets specific areas for change based on their Zero Trust maturity, available resources, and priorities.

We have developed a framework that provides clear and actionable insights that enable a customer who wants to drive towards a Zero Trust Architecture. The framework includes artefacts supplemented by deep expertise needed for effective planning, readiness, and the deployment of a production-ready pilot.

Our approach quickly enables changes that will improve protection across areas that are mandatory for Zero Trust effectiveness. The approach sets the foundation for enterprise deployment, design refinement and organisation specific optimisation.

Cyber One

Managed Security Services – Cyber One

Organisations across the globe are facing advanced, sophisticated, and often targeted attacks. Through an intelligent, Quorum-developed management portal built on Azure, we help customers streamline Security Service Delivery and Incident Management for their entire digital estate.

See and stop threats before they cause harm, with managed security for a modern digital world. Obtain a bird’s-eye view of cybersecurity across the enterprise with data insights and monitoring with visualisations. We put the cloud and large-scale intelligence to work leveraging decades of Microsoft security experience.

Make your threat detection and response smarter and faster with Artificial Intelligence (AI)
Eliminate security infrastructure setup and maintenance
Elastically scale to meet your security needs – while reducing IT costs

Leveraging key components of the Microsoft Cybersecurity Reference Architecture and Azure Sentinel a scalable, cloud- native, Security Information Event Management (SIEM) and Security Orchestration Automated Response (SOAR) solution. Our Managed Security Service delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response.

Our Managed Security Service lets Quorum be your Managed Security Service Provider (or to bolster your current team) allowing your Internal IT team to focus on delivering value to your business rather than monitoring the company’s security posture and alerts.

Our Cloud Managed Security Incident Event Management system is based on Azure Sentinel and includes:

Continuous detection and response
Monthly report containing any security alerts and events
24x7 notification of P1 security incidents
100% Australian owned and operated security centre

Collaboration

Your team needs the freedom to access, share and communicate information from any location, and on the device of their choice, in order to be productive. An advanced communication solution such as Microsoft Cloud can be used to allow your users to collaborate from virtually anywhere, at any time, allowing them to get things done faster and more effectively.

Solutions and Benefits

We consult, implement and offer managed services across the Office 365 Suite to provide your users with a familiar experience across all devices, enabling your enterprise to be productive at work, home and on-the-go by using:

Enterprise Exchange Email: A simple and modern email service is critical to the communication success of every business. We offer a customised service, built on enterprise experience and security, offering the latest innovative and easy-to-use collaboration and communication features.
Microsoft Teams: Allows users to keep track of contacts and provides everything you need for effective communication. Skype for business offers simple and unified communication, allowing users to send an IM, join an audio, video or web conference or make a phone call, through a consistent and familiar network.
SharePoint: SharePoint Online delivers the powerful features of SharePoint without the associated overhead of managing the infrastructure on your own. We provide flexible management options to ensure you remain in control, and meet the compliance requirements of your organisation.
OneDrive for Business: OneDrive is the solution to uncomplicated and uniform data storage. We ensure you can securely store, sync, share, and easily collaborate on files with Office Online integration.

Education & Enablement

Deploying even the most advanced technology platform across an organisation without providing the requisite level of support around it will always yield less than an ideal result. The ultimate effectiveness of any information technology platform is a function of enabling people, re-engineering business process and governed change management. We fully understand this juxtaposition and as such embed these three themes into all of our solutions. Our ability to individually tailor education and enablement programs ensures that your business extracts the maximum amount of productivity benefit from its information technology platform.

The Benefits

The business value derived from our structured enablement programs is considerable. Organisations will see positive changes such as improved consumption, higher adoption, improved operational efficiency and therefore higher productivity. Our enablement programs ultimately benefit organisations by improving what Quorum terms their Productivity Quotient or “PQ”. By improving PQ, people become more efficient at executing their tasks and are empowered to fully leverage their capabilities and technology platforms, to add further value back into their business.

Technical Enablement: We design and deliver a wide variety of technical training across a multitude of vendors such as Microsoft, VMWare, Citrix and Cisco. Our Technical Training covers subject matter from end user to senior architect level.
Professional Development Enablement: We custom design and deliver a wide variety of Professional Development training across a multitude of disciplines such as leadership, sales, negotiation, presentation and communication skills including the latest guidance to productivity improving development such as Getting Things Done (GTD), Holacracy and Design Thinking.
Process Enablement: We custom design and deliver a wide variety of Process Training across a multitude of process frameworks such as ITIL, Project Management, Business Analysis and Change Management.
Agile Delivery Models: Our Agile Delivery Model allows us to deliver all of our training programs via instructor led learning, online electronic courses , “virtual” cloud based classrooms from anywhere in the world or a hybrid model thereby giving you the ultimate flexibility.
Enablement Services: We have an array of Enablement services that can inject value back into your business such as Productivity Analysis, Global Business Benchmarking, Psychometric Assessments, Training consultancy, Productivity Skills as a Service (PSaaS) and Training Portal services.

Workshop

Assessment

Design

Implementation

Manage

Adopt

Solutions and Benefits

Solutions and Benefits

Solutions and Benefits

Identity as the new security boundary

Proactive Security Solutions

Microsoft Security Assessment

Cyber Security specific technology

Zero Trust Security Architecture

Our Cloud Managed Security Incident Event Management system is based on Azure Sentinel and includes:

Solutions and Benefits

The Benefits

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