Quorum News Reel

Quorum rocks the Salesforce World Tour in Melbourne

April 16, 2016

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Salesforce World Tour in Melbourne goes off with a bang

by John Filippis, Strategic Engagement Manager, Quorum

Conferencing is always fun.

Especially when you get a chance to do a conference that is slightly different that things can get quite interesting. The Quorum team recently had the pleasure and opportunity to attend the Salesforce World Tour in Melbourne this week and it was an absolute blast. A large number of organisations had gathered on the banks of the Yarra to discuss how the Salesforce platform could be leveraged to help them achieve success.

Salesforce has become something of a roller coasting juggernaut. The company was founded in 1999 by former Oracle executive Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez as a company specializing in Software as a Service. In 2004 it went public and raised US$110 million dollars from a variety of investors including Larry Ellison. These days Salesforce has a value of around US$50 billion and is so much more than a CRM SaaS solution, it is now offering businesses an extensive array of collaborative platforms that include CRM, Service, Marketing, Analytics, IoT, Apps and Community.

Dami Im belting out her Eurovision song in the opening address

Dami Im belting out her Eurovision song in the opening address

This portfolio is capable of making a large difference to many organisations and we most certainly had the opportunity to absorb that excitement. The Quorum team was amongst the midst of it all speaking to people about these great platforms and the very important elements of Change management and people enablement programs that are required for businesses to fully benefit from them. It became clear that in order for system adoption and customer success to both be high, the key elements that Change Mangement brings to the table were vital in that success strategy.

No software on us...Robert Keast (left) and John Filippis pose with the stars of the show

No software on us…Robert Keast (left) and John Filippis pose with the stars of the show

We rubbed shoulders with so many great people from all over Australia who showed us their wares  and how they could benefit businesses. One of the reporting and dashboard tools that struck a chord with me was a CEO specific product from Domo (www.domo.com).

The team at Domo were kind enough to demonstrate their dashboard to me that contains information that a CEO could have at their fingertips 24/7. Information such as sales, HR stats, customer experience indexes,  and any other data set can be brought into this dashboard. The data sources could be from the cloud, a data warehouse  or even a spreadsheet.

The CEO of only 10 years ago was void of such tools, which help CEO’s make the necessary decisions and more importantly to make those decisions in a rapid timeframe.

Chilling with the crowds in the break out areas

Chilling with the crowds in the break out areas

The conference included some sessions of note, one was the amazing opening performance of Dami Im who performed her Eurovision song, Sound of Silence. She will most certainly give the Eurovision contest a solid shake if she can repeat that performance, she was sensational.  For a closing note speaker we had the wonderful Lisa Wilkinson from the Today Show, who walked us through her long and distinguished professional career as a journalist. She smiled constantly as she retold her life story with the warmth and humour which revealed a more touching side to her already pleasant public persona.

The Quorum team also performed a few good deeds for society, as we packed boxes of food hampers for under privileged families who were to be on the receiving end of them. By the end of the day the conference delegates had packed an amazing 1800 food boxes to be delivered across Australia. This was all part of Salesforce’s 1% pledge to give 1% of their time and money back to the community.

A good deed done...from left to right John Filippis, Robert Keast, Larry Vidal and Pamela from Salesforce

A good deed done, packing food hampers for fellow Australians…from left to right John Filippis, Robert Keast, Larry Vidal and Pamela from Salesforce

 

Lisa Wilkinson tells us how Kerry Packer convinced her to be editor for Cleo

Lisa Wilkinson tells us how Kerry Packer convinced her to be editor for Cleo

All in all, it was a busy but wonderful day, we met great people, we shared our thoughts and ideas and we look forward to our continuing immersion within this great community. We are gunning for the San Francisco event !

 

 

 

 

 

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